Payments

Payments |Booking term and conditions

Our booking terms and conditions describe things you are legally entitled to expect from us when you purchase our services and your obligations as a customer. The terms “we,” “us,” and “us” refer to Travel Right Sri Lanka. The term “you” refers to you the customer visiting our website and using our services.

Booking Confirmation

For all the bookings, we charge 50% upfront of the payment as a reservation guarantee. We expect you to make the advance payment within 3 days of your booking confirmation.

Balance payment can be made 02 weeks before the arrival date or with cash at the arrival.

We accept your payments via the following payment methods for your convenience.

· Bank to Bank Transfers

· Credit Cards (4.75% surcharge)

· Debit Cards (4.75% surcharge)

· Western Union

* The quoted price is subject to change with the proviso that, in case of a hike in price of fuel/tax, the quote may vary accordingly.

Booking Cancellation

• We have the right to cancel or neutralize any bookings made with us if the payment is not made within the agreed payment period.

• Tour cancellations must be informed to us in writing and will take effect upon the day we receive it. Penalties will apply for cancellations, which depends on the number of days for your tour to commence. 

Booking Amendments

Any changes in travel plans such as dates, activities, and nature of service must be informed to us in advance, and the recipient must endure cancellation charges and additional costs involved in booking amendments. 

Insurance

You must have valid travel insurance, and the policy should clearly state the terms and conditions. 

Health Condition

We advise you to get proper health check-ups to get an assurance of your health condition before traveling. If you suffer from any sickness, meet your family doctor, and get medical advice and necessary health documents before traveling. If you catch any illness or experience an injury during your holiday in Sri Lanka, please inform our tour representatives immediately.

Hotel Accommodations

Once booking made with a hotel, it cannot be changed under any circumstances after your arrival. Thus, all the hotel booking cancelation done after your arrival is not refundable.